Please Note: Payment of the booking deposit constitutes acceptance of these Terms and Conditions.

The Terms and Conditions of the holiday letting, as agreed to by both parties, are as follows, and departure from same by the clients permits the owner or agent to refuse the key, amend the charge or immediately terminate the occupancy.

Reservations - are subject to availability and confirmation via email. Upon receipt of the reservation fee we will send you an email confirmation with detailed information about the reserved property.

Usage - The property is let to clients for holiday purposes only and only for the period stated. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for unless by prior arrangement with the agent. Should a higher number of stated guests arrive without prior agreement, the landlord, or his agent, reserves the right to cancel the reservation or to demand payment for the extra guests.

Check In/Check Out - Premises are available from 5pm on the day of arrival and are to be vacated promptly by 11am on the day of departure. In exceptional circumstances a late check-out may be available, but only after consultation with the agent. We ask that you confirm your expected arrival time 7 days beforehand.

Key Return – All sets of keys are to be returned on check-out. Failure to return all keys will result in a charge for replacement keys being deducted from the deposit.

Payment Terms - A reservation deposit of 25% of the total amount due is required to reserve a property. This payment is to be transferred directly to our bank account. The remaining balance (less the reservation deposit), plus a damage deposit, is to be paid in cash on arrival. All prices quoted are in Euros.

Cancellation – If a booking is cancelled within 21 days of arrival the reservation deposit is forfeited. The deposit will only be refunded where a cancellation is made more than 21 days prior to the arrival date or due to a cancellation by either the landlord or his agent. It is recommended that you arrange travel insurance to cover the unlikely event of cancellation.

Breakdowns – Casa Duende accepts no responsibility for any inconvenience due to machinery or appliance breakdown. Casa Duende’s best endeavours to repair, replace or hire an alternative will be undertaken.

Descriptions - Casa Duende has taken due care and responsibility to verify and check all information on our web site as at the time of compilation, however, as this information is subject to change, we accept no responsibility for any inaccuracy or mis-description contained in the publications.

Unavailability - If a property becomes unavailable for any reason Casa Duende reserves the right to move the client to alternative accommodation at our discretion. If this is not acceptable to the client, a full refund of monies paid will be given.

Non-Transferable - Bookings are non-transferable and clients will not be moved to alternate properties due to a ‘change of mind’.

Breakages/Damage – any breakages, damage or losses incurred at the property are to be reported to the agent and paid for immediately. The clients are responsible for the return of the accommodation in a clean and tidy condition. We ask that you treat the accommodation with care and respect.

Pets - are not allowed on or about the premises without prior, written approval and, if such approval is given, will be subject to a further damage deposit payable.

Utilities - Electricity, plumbing and water pressure may not be the same as you are accustomed to. Power cuts and water shortages (particularly in the height of summer) can occur in Andalucía. Neither Casa Duende nor the property owners will accept responsibility or liability for any disruption due to either incidence, which is outside of their control.

What’s Included - All bed linen and bathroom towels are included. Pool/beach towels are not provided and guests are requested not to remove bathroom towels from the property to take to the beach or the pool.

Gas, water and electricity for normal general consumption are included. For winter rentals, any costs incurred for firewood are the responsibility of the clients.

Swimming Pools – Use of pools by guests is undertaken at their own risk.

Complaints - We sincerely hope that all our clients will be happy with their rental. In the unlikely event of a complaint we would ask that you contact us immediately, to allow us to resolve any issues during your stay.

Disclaimer - Reservations are made by Casa Duende on behalf of the respective owners. The contract exists between the client and the property owner. Casa Duende acts only as an agent for the owners.

Casa Duende do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to, war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action.