According to strict standards of security and confidentiality, safeguard any personal data our customers share with us.
Limit
the collection and use of personal data to the minimum required by us
to deliver services to our customers, which includes advising our
customers about our products and services and to administer our
business.
Not reveal our
customers personal data to any external organisation unless we have
previously informed the customer in disclosures or agreements, and have
been authorised by our customer, or are required to do so by law.
Only
share personal data with our partners, service providers and
contractors for the limited purposes of fulfilling customer orders;
communicating to customers and providing customer services.
Ensure
that whenever we partner with another party to provide specific
services we will only share personal data that is necessary for the
third party to provide these services, and we will require them to
conform to our privacy standards and to allow us to audit them for
compliance.
Attempt to keep
customers personal data complete, up to date, and accurate. We will
tell our customers how and where to conveniently access their account
information and how to notify us about errors, which we will promptly
correct.
Permit only authorised
employees, who are trained in the proper handling of customer
information, to have access to that information.
Continuously
assess ourselves to ensure that customer privacy is respected. We will
conduct our business in a manner that meets our Data Protection &
Privacy Principles.
Keeping your
personal data secure and ensuring your understanding of how we use that
data is important to us at CasaDuende. The purpose of this Data
Protection & Privacy Statement is to inform you about the types of
data we gather about you when you visit the CasaDuende Internet Site
(“Site”), how we may use that data, whether we disclose it to anyone,
and the choices you have regarding our use of, and your ability to
correct, that data.
CasaDuende recognises and respects your right to privacy. We value you and your
trust. We assure you that any and all data acquired through the use of
this Site will be used in accordance with the “Data Protection Act
1998” and our Data Protection & Privacy Policy.
This
Data Protection & Privacy Statement covers the collection and use
of data on the CasaDuende website. The full URL is
http://www.casaduende.com.
What data we collect
You
can visit this site to read about CasaDuende and our products and
services without giving us any personal data about yourself. The data
we collect on the site falls into the following two categories:
Personal
Data: This refers to information that lets us know the specifics of who
you are. The Personal Data we collect when you use the site may include
your name, mailing address, phone number, e-mail address, employer, and
job title. We request Personal Data when you order a product or
service, participate in certain promotional activities, fill out
surveys, and correspond with us. It will be clear when you are on a
part of our site that requires Personal Data because we will ask you
for it, and you will have a choice about how we use that information.
Non-Personally
Identifiable Data: This refers to data that does not by itself identify
a specific individual. The non-personally identifiable data we collect
when you visit our site may include the Uniform Resource Locator
(“URL”) of the Web site that you came from before visiting our Site,
which pages you visit on our site, the URL you next go to, the browser
you used to access our site, your Internet Protocol (“IP”) address and
any search terms entered on our site.
We do not connect the Personal Data and Non-Personally Identifiable Data we collect.
Why we collect data
We
collect data to provide you with the services or information you have
requested, to deliver a superior service and to provide all visitors a
smooth, efficient, and personalised experience while using our site.
For example, if you purchase products or request information on our
Site, we use your Personal Data to fulfil your order or provide the
requested information. We use Non-Personally Identifiable Data on an
aggregated basis to analyse customer behaviour to help us understand
how visitors use our Site and to measure interest in the various pages.
We use this information to improve the content of our site and to make
it easier to use.
How we use your data
CasaDuende uses data collected from this site for several general purposes, i.e.
to fulfil your requests for certain products and services, to
personalise your experience on our site, to keep you up to date with
the latest product announcements, software updates, special offers or
other information we think you'd like to hear about from us, and to
better understand your needs and provide you with better services.
Sharing your data
We
do not sell, trade, or rent to others the Personal Data we collect
online. We will share the Personal Data you provide online only with
other businesses that provide services to CasaDuende and only for
the purposes you have requested. These companies do not retain, share,
store or use Personal Data for any secondary purposes. Where CasaDuende engages third parties to perform services on our behalf,
we will require them to conform to our privacy standards and to allow
us to audit them for compliance.
Accessing and changing your data
CasaDuende seeks to ensure that your Personal Data and preferences are accurate
and complete. If you have registered with CasaDuende or submitted
Personal Data online, you may access and change your data online or by
contacting us. All e-mail communications from us, such as newsletters,
inform you how to stop receiving them. Please follow these instructions
if you no longer wish to receive the e-mail messages.
Cookies & tracking technology
A
"cookie" is a small data file transferred by a Web site to your
computer's hard drive. We minimise the use of cookies on this site. We
may send cookies when you surf our site, make purchases, respond to
online surveys or polls, or request information. Accepting the cookies
used on our site does not give us access to your Personal Data, but we
can use the cookies to identify your computer. The aggregate
information collected permits us to analyse traffic patterns on our
site. This can enable us over time to provide you with a better
experience on the site by improving the content and making it easier to
use.
You can choose to browse this site without cookies; however
you may not be able to take advantage of certain features of our site.
These features include remembering your password (so you don't have to
log in each time you visit), and providing a more personalised business
experience. To browse without cookies, you can configure your browser
to reject all cookies or notify you when a cookie is set.
You can find information on popular browsers and how you can adjust them to control cookies at the following Web sites:
Microsoft Internet Explorer
Firefox
We
may also collect certain technical information from your computer each
time you request a page during a visit to CasaDuende. This
information may include your Internet Protocol (“IP”) address, browser
type and the address of a referring web site, if any. IP addresses are
not linked to Personal Data. We collect this information to analyse
trends, administer the site and to enhance the quality of your
experience during your visit to our site.
Protecting your data
CasaDuende acknowledges your trust and is committed to protecting the Personal
Data you provide us. To prevent unauthorised access, maintain accuracy,
and ensure proper use of your data, we have employed physical,
electronic, and managerial processes to safeguard and secure the data
we collect online.
When you make any
purchase from our site, we use Secure Sockets Layer (“SSL”) and 128 bit
encryption technology to safeguard your credit card and other sensitive
data while it is being sent to us. The SSL encryption is designed to
make the data unreadable by anyone except us. This security measure,
depending on your browser, is working when you see either the symbol of
an unbroken key or closed lock on the bottom of your browser window.
Links to other web sites
Parts
of our site contain links to third-party Web sites for your convenience
and information. If you use these links, you will leave the CasaDuende Site. Please be aware that we do not control the content
and are not responsible for the privacy practices of other sites. We
encourage you to learn about the privacy policies of those companies
and be aware that other sites may send their own cookies to users,
collect data, or solicit personal data. This Data Protection &
Privacy statement applies solely to data collected by this site.
Changes to this statement
Our Data Protection & Privacy Statement may change from time to time, so please check back periodically.
If
there are changes or additions to the terms of this Data Protection
& Privacy Statement, we will post those changes here so that you
will always know what data we collect online, how we use it, and what
choices you have. Please be sure to check this page before proceeding
to use our site. Regardless of any changes we make to our Data
Protection & Privacy Statement, we will always use your Personal
Data in accordance with the version of the Statement in place at the
time you provided your data, unless you give your express consent for
us to do otherwise.
This statement was released March 2008.
Contact us
If
you have any questions or concerns about CasaDuende use of your
personal data or about our Data Protection & Privacy policies,
please contact us via e-mail, or write to us at:
Data Officer
Casa Duende
18615 Guájar Alto
Granada
Spain
Notes:
1)
A URL is the global address of documents and other resources on the
World Wide Web. For example, http://www.casaduende.com is the URL
for CasaDuende’s home page.
2) An IP
address is an identifier for a computer or device on a Transmission
Control Protocol/Internet Protocol ("TCP/IP") network, such as the
World Wide Web. Networks use the TCP/IP protocol to route information
based on the IP address of the destination. In other words, an IP
address is a number that is automatically assigned to your computer
whenever you are connected to the Internet, allowing Web servers to
locate and identify your computer. Computers require IP addresses in
order for users to communicate on the Internet, browse and shop.
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